LONG-TERM CARE OMBUDSMAN

The Long-Term Care (LTC) Ombudsman advocates for quality of care and quality of life for residents of Skilled Nursing Facilities (SNF) and Residential Care Facilities for the Elderly (RCFE). This local program gives assistance with resources, referral for those needing help selecting a Long Term Care Facility and guidance on ongoing issues. The LTC Ombudsman Program relies on volunteers trained by the county Ombudsman and certified by the California State Long-Term Care Ombudsman Program. Regular facility visits are made to receive complaints, resolve problems and ensure the rights of elders living in LTCs. The Ombudsman is a mandated reporter and investigates allegations of elder abuse. Services are confidential and offered without charge.

Contact

Long-Term Care Ombudsman Program
To contact the Long-Term Care Ombudsman Program, please call (530) 621-6271

State CRISISline
The State CRISISline is: 1-800-231-4024
The CRISISline can take calls and refer complaints 24 hours a day, 7 days a week.

Resources

Certified Ombudsman Only
Long Term Care Ombudsman Volunteers


    Additional Information and Forms
  • AHCD Witnessing

    • LTC Ombudsman Witness Addendum to an AHCD-S102.pdf

    • Instructions and Form for LTC Ombudsman Witnessing of an AHCD-S101.pdf

  • Coding Complaints

    • NORS Complaint Disposition Codes.pdf

    • Basic Principles for Coding Complaints.pdf

    • Complaint Code Definitions.pdf

    • Complaint Codes Outline.pdf

    • Disposition Outline.pdf

  • Complaint Investigations Forms

    • Ombudsman Investigation Report.pdf

    • 223 Form Referral to Licensing.pdf

    • Consent Form-revised.pdf

    • Investigation Progress Notes.pdf

  • Emergency Preparedness

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